The IT Infrastructure Operations department is responsible for all IT services in production, including day-to-day operations and improvement. We strive for operational excellence by fostering a culture rooted in competency, collaboration, and people development. 
We are now seeking a Network Support 2. Line Operator to join our Operations Center team. This role is ideal for someone who is content with routine tasks, enjoys maintaining a structured and supportive environment, and is looking for long-term stability. 

Your responsibilities will include:

• Providing second-line technical support for network-related issues.
• Documenting processes and procedures, and identifying gaps in documentation.
• Troubleshooting and resolving network connectivity problems.
• Collaborating with team members to ensure timely resolution of issues.
• Working to solve ServiceNow tickets.
• Performing firewall changes.

Required competence / experience of consultant(s)
Must-Have Requirements:

• The customer manages critical infrastructure and services in several countries. The consultant must be eligible for Norwegian security clearance and authorization.
• Basic knowledge of configuring and troubleshooting network equipment.
• Competence similar to Cisco CCNA or higher.
• Azure network certifications.
• Knowledge of firewalls, particularly Cisco, Checkpoint, and Azure FW.

Nice-to-Have Requirements:

• General knowledge of Enterprise IT environments.
• A foundational understanding of network security principles.
• Basic knowledge of the ITIL framework and ITSM solutions.

Skills & experience in the following:

• Self-driven and motivated, with a willingness to learn and adapt.
• Good troubleshooting and problem-solving abilities.
• An enthusiasm for routine tasks and following established procedures.
• A strong interest in learning about network technologies and practices.
• Contentment with long-term routine work.
• An eye for routine improvement is appreciated.